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Der ITIL 4 Foundation Leitfaden stellt ein durchgängiges Betriebsmodell für die Erstellung, Bereitstellung und kontinuierliche Verbesserung von technologiegestützten Produkten und Dienstleistungen vor.
Der Leitfaden richtet sich an alle, die die Schlüsselkonzepte der IT und der digitalen Servicebereitstellung verstehen müssen und die daran interessiert sind, ihre Organisation bei der Einführung der neuen Service-Management-Kultur zu unterstützen. Er richtet sich an Fachleute, die am Anfang ihrer ITIL-4-Reise stehen, oder an Personen, die ihr vorhandenes ITIL-Wissen aktualisieren möchten.

Der Leitfaden wird Ihnen helfen zu verstehen:

Wie moderne IT- und digitale Serviceorganisationen funktionieren
Wie Wertströme die Geschwindigkeit und Effizienz erhöhen
Wie kulturelle oder verhaltensbezogene Prinzipien die Arbeit leiten, die der gesamten Organisation zugute kommt
Wie Sie häufig verwendete Begriffe und Konzepte des Service-Managements verwenden können

Publisher: PeopleCert
Author: Axelos
Language: German
Type: Book
ISBN: 978-9925-600-08-3

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ITIL4 Managing Professional Drive Stakeholder Value guidance covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers practitioners and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

The guidance touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, 

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-20-5

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The ITIL4 Managing Professional High Velocity IT guidance explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment.

By highlighting the difference between IT transformation and digital transformation, the guidance enables the identification of new opportunities for digital investment, leading to significant business enablement.

Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the guidance focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems.

This guidance covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimisation to radical transformation.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-22-9

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ITIL 4 Strategist Direct, Plan and Improve is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

The guidance is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The guidance covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-18-2

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ITIL4 Managing Professional Create, Deliver & Support covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

It provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-19-9

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PRINCE2 Agile® is the world’s most complete project management solution, combining the flexibility and responsiveness of agile with the clearly defined framework of PRINCE2®. The best practice guidance shows how this compatibility can be exploited by organisations harnessing both PRINCE2 and agile, equipping them with the required skills and processes to successfully deliver projects to meet customer requirements in today’s fast paced and rapidly changing business environments:

• The combination of control and flexibility
• Clear project definitions
• Seamless integration
• Improved capability to react and adapt

The PRINCE2 Agile guide supports agile project direction, management, and delivery. It offers the most up-to-date view of agile project management methodologies, and is the only guidance covering concepts such as Scrum, Kanban, and Lean Startup.

Publisher: PeopleCert
Author: Axelos
Language: German
Type: Book
ISBN: 978-9925-600-46-5

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PRINCE2® (Projects In Controlled Environments) is a process-based method that provides the essentials for project management. PRINCE2® helps private, public, and third-sector organizations successfully deliver new products, services, and bring about transformational change.

It is a generic best practice tool that can be tailored to the needs of any organisation and can be used for the management of projects of any type and scale.

The Managing Successful Projects with PRINCE2® 6th Edition guidance emphasises the scalability and flexibility of the method and on how to tailor it to the complexity and requirements of a project.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-03-8

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Das Bestseller-Buch der SERVIEW als direkter Download. Es ist Bestandteil der ITIL Foundation Ausbildung bei der SERVIEW und ist offiziell von dem Rechteinhaber von ITIL geprüft und lizensiert.

  • Sprache: Deutsch
  • Seiten: 360
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Das Bestseller-Buch der SERVIEW als direkter Download.

  • Edition: 2009
  • Sprache: Deutsch
  • Seiten: 290
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ITIL HÖREN  - Service Management im Gespräch. Das weltweit erste Hörbuch über ITIL.Informativ und praxisnah, aber auch unterhaltsam. Eine perfekte Erstinformation zum Thema ITIL – in verständlicher Sprache, ohne spezifische IT-Terminologie.

  • Sprecherin und Sprecher: Dorothea Jung, Norman A. Matt, Andreas W. Schmidt, Andreas Sparberg
  • Produktion: hör i.d.
  • Laufzeit ca. 79 min.
  • Sprache: Deutsch 
  • Format: MP3 128 kbit/s
  • Download: 635,7 MB (16 Tracks)
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Das offizielle PRINCE2 Buch in der Edition 2017.

Sprache: Deutsch

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The Management of Portfolios (MoP®) guidance has been developed to provide senior executives and decision-makers with an overview of portfolio management, the principles on which it is based, some of the techniques used, and how to get started and sustain progress.

MoP® guidance is suitable for professionals involved in a range of formal and informal portfolio management roles encompassing investment decision making, project and programme delivery, and benefits realisation. The guidance is also valuable to those involved in the selection and delivery of business change initiatives, including members of Management Boards and Directors of Change, SROs, Portfolio, Programme, Project, Business Change and Benefits managers, as well as business case writers and project appraisers.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-36-6

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MSP is specifically designed to address the most common challenges that organizations encounter when leading investments in change. It is designed to align programmes and projects to organizational strategy and to provide governance.

MSP 5th edition consists of a set of principles, themes, and processes that provide a clear roadmap for the programme lifecycle and ensure successful organizational outcomes:

The 7 principles are the driving requirements that are continually required to achieve value from programme management. The 7 themes help organizations to identify key roles, responsibilities, and give very practical guidance illustrating how MSP can be used according to the reasons for a programme. The 7 processes provide a route through the lifecycle of a programme with an emphasis on the incremental nature of a programme enabling a cyclical progression towards the desired future state.

The MSP 5th edition guidance focuses on flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-44-1

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M_o_R® (Management of Risk) provides a framework for risk management considering the different aspects of an organisation: strategic, programme project and operational. It combines principles, approach and processes and offers advice on how they should be implemented, depending on the magnitude of the risk’s impact on objectives.

The M_o_R® 3rd edition guidance is ideal for any organisation or individual requiring guidance on a controlled approach to identification, assessment and control of risk at strategic, programme, project and operational perspectives. M_o_R Foundation is aimed at Business Change Managers, Programme and Project Managers, Risk Managers, Business, Programme and Project Support staff and managers, operational staff and managers. It is also relevant to staff and managers from other disciplines, particularly those responsible for establishing standards and/or integrating them with MoP®, MSP® and PRINCE2®.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-39-7

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The ITIL Specialist: Acquiring & Managing Cloud Services guidance is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity.
It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

ITIL 4 Specialist: Acquiring & Managing Cloud Services enables professionals to:

  • Analyze available solutions and potential benefits using a vendor-neutral approach.
  • Effectively identify, select and deliver optimized cloud services.
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-34-006-4

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The ITIL 4 Specialist: Sustainability in Digital & IT guidance is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Based on the ITIL 4 framework, the module highlights key sustainability competencies and capabilities that service organizations should develop and build capacity within their teams to effectively address current and future sustainability challenges; including providing a framework to support organizations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.

ITIL 4 Specialist: Sustainability in Digital & IT enables professionals to:

  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.
  • Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
  • Obtain a practical grounding in the key principles of sustainability.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-53-3

 
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The ITIL4 Digital & IT strategy guidance elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.

It provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation.

The guidance is targeted towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-21-2

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