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Der ITIL 4 Foundation Leitfaden stellt ein durchgängiges Betriebsmodell für die Erstellung, Bereitstellung und kontinuierliche Verbesserung von technologiegestützten Produkten und Dienstleistungen vor.
Der Leitfaden richtet sich an alle, die die Schlüsselkonzepte der IT und der digitalen Servicebereitstellung verstehen müssen und die daran interessiert sind, ihre Organisation bei der Einführung der neuen Service-Management-Kultur zu unterstützen. Er richtet sich an Fachleute, die am Anfang ihrer ITIL-4-Reise stehen, oder an Personen, die ihr vorhandenes ITIL-Wissen aktualisieren möchten.

Der Leitfaden wird Ihnen helfen zu verstehen:

Wie moderne IT- und digitale Serviceorganisationen funktionieren
Wie Wertströme die Geschwindigkeit und Effizienz erhöhen
Wie kulturelle oder verhaltensbezogene Prinzipien die Arbeit leiten, die der gesamten Organisation zugute kommt
Wie Sie häufig verwendete Begriffe und Konzepte des Service-Managements verwenden können

Publisher: PeopleCert
Author: Axelos
Language: German
Type: Book
ISBN: 978-9925-600-08-3

The ITIL4 Managing Professional High Velocity IT guidance explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment.

By highlighting the difference between IT transformation and digital transformation, the guidance enables the identification of new opportunities for digital investment, leading to significant business enablement.

Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the guidance focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems.

This guidance covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimisation to radical transformation.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-22-9

ITIL4 Managing Professional Create, Deliver & Support covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

It provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-19-9

PRINCE2® (Projects In Controlled Environments) is a process-based method that provides the essentials for project management. PRINCE2® helps private, public, and third-sector organizations successfully deliver new products, services, and bring about transformational change.

It is a generic best practice tool that can be tailored to the needs of any organisation and can be used for the management of projects of any type and scale.

The Managing Successful Projects with PRINCE2® 6th Edition guidance emphasises the scalability and flexibility of the method and on how to tailor it to the complexity and requirements of a project.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-03-8

Das offizielle PRINCE2 Buch in der Edition 2017.

Sprache: Deutsch

MSP is specifically designed to address the most common challenges that organizations encounter when leading investments in change. It is designed to align programmes and projects to organizational strategy and to provide governance.

MSP 5th edition consists of a set of principles, themes, and processes that provide a clear roadmap for the programme lifecycle and ensure successful organizational outcomes:

The 7 principles are the driving requirements that are continually required to achieve value from programme management. The 7 themes help organizations to identify key roles, responsibilities, and give very practical guidance illustrating how MSP can be used according to the reasons for a programme. The 7 processes provide a route through the lifecycle of a programme with an emphasis on the incremental nature of a programme enabling a cyclical progression towards the desired future state.

The MSP 5th edition guidance focuses on flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-44-1

The ITIL Specialist: Acquiring & Managing Cloud Services guidance is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity.
It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

ITIL 4 Specialist: Acquiring & Managing Cloud Services enables professionals to:

• Analyze available solutions and potential benefits using a vendor-neutral approach.
• Effectively identify, select and deliver optimized cloud services.
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
• Adopt a customer-focused end-to-end cloud procurement user journey.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-34-006-4

The ITIL4 Digital & IT strategy guidance elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.

It provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation.

The guidance is targeted towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-21-2